Delivery Reports Help Explain What Happened to a MessageAfter a business sends an SMS, the application needs more than a simple confirmation that a request was submitted. Teams may need to know whether a message was accepted, rejected, queued, or reported as delivered through the available network f

IntroductionEvery customer interaction creates information. An order creates an order record, a payment creates a transaction status, a reservation creates a booking record and a service request creates a case. Businesses can use this information not only for internal operations but also to communic